Privacy Policy

This Privacy Policy describes how clarionthovexo collects, uses, and protects your personal information when you use our financial planning subscription service and website.

Last Updated: August 31, 2025

Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services

• Contact information including name, email address, phone number, and postal address
• Financial information discussed during consultations including income, expenses, and financial goals
• Payment information for subscription processing including billing details and transaction records
• Website usage data including IP address, browser type, pages visited, and interaction patterns

How We Use Your Information

We use the information we collect for the following purposes

• Providing financial planning consultations and personalised guidance based on your specific situation
• Processing subscription payments and maintaining your account with our service
• Communicating with you about appointments, service updates, and relevant financial information
• Improving our services through analysis of usage patterns and client feedback

Legal Basis for Processing

Under Australian privacy laws and international regulations, we process your personal information based on

How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure storage systems, and limited access controls.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyse site usage.

For detailed information about our cookie practices, please refer to our Cookie Policy Cookie Policy

Third Party Services

We may share limited information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Your Privacy Rights

Under Australian privacy laws and applicable international regulations, you have the following rights

• Right to access the personal information we hold about you
• Right to correct any inaccurate or incomplete personal information
• Right to request deletion of your personal information in certain circumstances
• Right to receive your personal information in a portable format
• Right to withdraw consent for data processing where consent is the legal basis

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Financial consultation records are typically retained for seven years in accordance with Australian business record-keeping requirements.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

18+ only

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Contact Us About Privacy

If you have questions about this Privacy Policy or our privacy practices, please contact us at contact@clarionthovexo.com or +61 479 069 556.